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  Frequently Asked Questions
 
Who should enroll in these lesson plans?
Who has developed this curriculum?
What does this online program include?
Is your program used by any school / institution?
Why is your program divided into Key Stages?
How many types of membership plan are there and what do they include?
What‘s so great about this program?
Are there any membership discounts available?
Do I need a Software program to view these online Lesson Plans?
How long is each stage?
There are other websites which claim to teach Urdu?
Can I share these lessons with others?
Can I buy the lesson plans and other learning materials in a book or a CD format?
I am unable to login or I am unable to login on multiple computers?
I can't open the flash lessons what could be the problem?
Does the Urdu at Home program works on all browsers?
Is my Credit Card processing secure?
Can I pay by cheque?
How can I cancel my enrollment?
What is your refund policy?
Is www.urduathome.com compatible with all operating systems?
What are your support hours?

 Who should enroll in these lesson plans?
The Urdu language learning program is suitable for kids ages 4 and above. Our members include individual students who learn from resources at home as well as schools that offer our resources in classroom settings.
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 Who has developed this curriculum?
The Urdu at home curriculum is developed by experienced Urdu teachers over a period of 2 years. They were supported by a creative team of graphic designers and animators.
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 What does this online program include?
Our unique learning program extends across several key stages and levels each building on top of the other. Each stage consists of multiple levels which in turn includes includes many modules comprising of interactive lessons, exercises, printable worksheets, tests, teaching plans etc. The student is given a suggested learning path which guides the student to first go through the interactive lessons and exercises and then reinforce the concepts by practicing with printable assignments.
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 Is your curriculum recognized by any school?
Our Urdu learning program is currently being used by students and teachers in many households and schools (for profit and non-profit) in United Kingdom, USA, Canada, Middle East, Hong Kong, Australia and Pakistan.
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 Why is your program divided into Key Stages?
Students tend to learn better and faster when there are measurable goals and targets. By dividing our program into key stages, levels and modules, students are not only able to measure their progress but also get a sense of proud accomplishment that comes with advancing from one stage to another.
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 How many types of membership plan are there and what do they include?
Based on the feedback from parents and schools, we have recently streamlined our enrollment plans. Now we offer one “simple” yearly enrollment plan that is renewable should the parents / schools choose to do so.
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 What‘s so great about this program?
Our unique curriculum covers three major areas of learning including literacy, oracy and intercultural understanding. We believe that in order to fully appreciate a language, it is very important to be aware of other cultures as well as our own.
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 Are there any membership discounts available?
There might be some discounts available for bulk memberships. Please send us an email at support@urduathome.com for more information on how to apply for discounts.
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 I need a Software program to view these online Lesson Plans?
You would need the latest Adobe Flash player which is free to download. It can be downloaded at www.adobe.com.
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 How long is each stage?
Each stage consists of two levels (6 months each). Students have to complete the first level before they can start the second level. Each stage runs for one year. You can continue to the next stage once you have completed the current one. Once you are enrolled, you can access lessons as many times as necessary from home, school or any other place where there is an internet connection (provided your enrollment hasnot expired).
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 Are there other websites that teach Urdu?
You might find websites that claim to teach Urdu. We appreciate and support such websites and have also added some useful links on our own website. However, please be careful and stay away from those websites who simply put copyrighted stuff on their websites. That is against the law! It also demeans the hard work of the authors whose content has been shared without their permissions. Most of our work is designed and developed by our own team and where needed, we have given due recognition to authors. As parents and teachers, we owe it our children and students to instill integrity and appreciation for genuine effort.
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 Can I share these lessons with others?
These lessons are for personal use only and should not be shared or transferred to others as it is against the policies of Urdu @ Home. Schools may buy multiple accounts for their students as the program specifically allows only one user login at a given time. Note: We expect our users to respect the effort put in by various educationists, animators, designers, and researchers by not sharing or transferring the copyrighted work.
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 Can I buy the lesson plans and other learning materials in a book or a CD format?
At present, our Urdu language learning Flash Cards are available for purchase from the website.
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 Why I am unable to login or unable to login on multiple computers?
Please keep your login & password information safe and make sure it is not shared with others. You can only access the lessons on one computer at a time. If you are still having problems please send us an email to support@urduathome.com.
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 I can't open the flash lessons. What could be the problem?
You might not be able to open your lessons if you do not have adobe flash software or Adobe acrobat reader installed on your computer. These software are easily downloadable free of cost from www.adobe.com
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 Can I pay by cheque?
We do accept cheques (checks) in some cases. Please send us an email at support@urduathome.com.
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 How can I cancel my enrollment?
Your enrollment will automatically terminate at the end of one year of your membership. As a courtesy, we will send you a reminder for renewal.
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 What is your refund policy?
Our members can cancel their account at any time and we will make sure that their account is not charged again the following month. But, if you have enrolled on our website and were not able to access any lessons and our support team was unable to resolve your problems, we will issue you a full refund. Please contact us at billing@urduathome.com if you have any questions.
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 Is www.urduathome.com compatible with all operating systems?
Yes, urduathome.com can be accessed in any operating using system that can access the internet through a browser.
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 What are your support hours?
Support hours are 9 AM - 5 PM Pacific Standard Time. You can send us an email anytime at support@urduathome.com.
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 Does the Urdu at Home program work on all browsers?
We recommend using the latest version of I.E (Internet Explorer) for the smooth running of our program. However, it also works well with the latest versions of Mozilla-FireFox and Google chrome.
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 What does free registration include?
Foundational Stage (Level 1 & Level 2) is now offered free for three months. Simply, fill in the guest member form and click submit. You will receive an email with your login and temporary password.
The free membership will allow members to have unlimited access to the e-shagird interactive/animated application (foundational stage). You will also receive 2 printable / down-loadable lesson packets every week in your online account.
You will also have the flexibility to upgrade to higher (paid) stages by simply clicking the upgrade button.
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 Is my Credit Card processing secure?
The customer credit cards are processed by PayPal and is very secure. We do not store any credit card information on our website.
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For billing related inquiries send us an email at billing@urduathome.com. For technical support issues send us an email at support@urduathome.com.
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