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  Frequently Asked Questions
 
Who should enroll in these lesson plans?
Who has developed this curriculum?
What does this online program include?
Is your program used by any school / institution?
Why is your program divided into Key Stages?
How many types of membership plan are there and what do they include?
What‘s so great about this program?
Are there any membership discounts available?
Do I need a Software program to view these online Lesson Plans?
How long is each stage?
There are other websites which claim to teach Urdu?
Can I share these lessons with others?
Can I buy the lesson plans and other learning materials in a book or a CD format?
I am unable to login or I am unable to login on multiple computers?
I can't open the flash lessons what could be the problem?
Does the Urdu at Home program works on all browsers?

Free Registration FAQs
What does free registration include?

Billing FAQs
Is my Credit Card processing secure?
Why do I have to pay monthly?
Can I pay by cheque?
How can I cancel my enrollment?
What is your refund policy?
Is the registration fee refundable?
Is www.urduathome.com compatible with all operating systems?
What are your support hours?

 Who should enroll in these lesson plans?
The Urdu learning program is suitable for kids ages and above. Please see the "Stage-Skill" chart for the applicable stage for your child / student. Unless the child is 3 or under, we recommend parents / teachers to enroll students from stage 1.
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 Who has developed this curriculum?
The curriculum was jointly developed by a broad team of educationists that are well versed in early childhood education and a creative team of graphic designers and animators.
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 What does this online program include?
Our unique learning program extends across several levels. Each level includes multiple modules consisting of interactive lessons, exercises, worksheets, tests, plans etc. The student is given a suggested learning path which guides the student to first go through the interactive lessons and exercises and than reinforce the concepts by practicing with printable assignments.
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 Is your curriculum recognized by any school?
Our curriculum is currently recognized and used in schools in United Kingdom, USA, Middle East, Hong Kong, Pakistan and Australia.
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 Why is your program divided into Key Stages?
"Key Stages" is an aggregate term used in schools across the UK to define a set of grades/classes. However, we have designed our curriculum to be equally applicable to teachers/parents enrolling in other parts of the world including North America, Europe, the Middle East and even India & Pakistan. Please use the Stage-Skill chart as a guide. You can also contact us at teacher@urduathome.com for further information about the applicability of our curriculum based on your needs.
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 How many types of membership plan are there and what do they include?
There are three membership plans; Free registration for a limited time, Premium and Educator plans. Each plan is tailored to fit a specific target audience. Please see the home page for more information.
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 What‘s so great about this program?
Our unique curriculum covers three major areas of learning including literacy, oracy and inter-cultural understanding. Unlike the curriculum taught in most public and private schools in Pakistan, we have stayed away from religious themes. We believe that in order to fully appreciate a language it is very important to be aware of other cultures as well as our own.
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 Are there any membership discounts available?
Currently discounts are only available to schools and community centers. Please send us an email at info@urduathome.com for more information on how to apply for discounts.
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 I need a Software program to view these online Lesson Plans?
You would need the latest Adobe Flash player which is free to download. You would also require Adobe Acrobat Reader 6 or later. Both of these can be downloaded at www.adobe.com.
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 How long is each stage?
Each stage consists of two levels (6 months each). Students have to complete the first level before they can start the second level. Each stage runs for one year. You can continue to the next stage once you have completed the current one. Once you are enrolled, you can access lessons as many times as necessary from home, school or any other place where there is an internet connection (provided your enrollment hasn�t expired).
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 Are there other websites that teach Urdu?
You might find websites that claim to teach Urdu. We appreciate and support such websites and have also added some useful links on our own website. However, please be careful and stay away from those websites who simply put copyrighted stuff on their websites. That is against the law! It also demeans the hard work of the authors whose content has been shared without their permissions. Most of our work is designed and developed by our own team and where needed, we have given due recognition to authors. As parents and teachers, we owe it our children and students to instill integrity and appreciation for genuine effort.
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 Can I share these lessons with others?
These lessons are for personal use only and should not be shared or transferred to others as it is against the policies of Urdu @ Home. Schools may buy multiple accounts for their students as the program specifically allows only one user login at a given time.
Note: We expect our users to respect the effort put in by various educationists, animators, designers, and researchers by not sharing or transferring the copyrighted work.
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 Can I buy the lesson plans and other learning materials in a book or a CD format?
Some of our Flash Cards and CDs will soon be available for purchase from our website. Please keep checking our online Store section for more information.
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 Why I am unable to login or unable to login on multiple computers?
Please keep your login & password information safe and make sure it is not shared with others. You can only access the lessons on one computer at a time. If you are still having problems please send us an email at support@urduathome.com.
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 I can't open the flash lessons. What could be the problem?
You might not be able to open your lessons if you do not have adobe flash software or Adobe acrobat reader installed on your computer. These software are easily downloadable free of cost from www.adobe.com
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 Can I pay by cheque?
We do accept cheques (checks) in some cases. Please send us an email at billing@urduathome.com.
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 How can I cancel my enrollment?
You can cancel your monthly membership by sending us an email stating your request at support@urduathome.com. For security reasons, please send us your name, address and student Id along with the request.
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 What is your refund policy?
Our members can cancel their account at any time and we will make sure that their account is not charged again the following month. But, if you have enrolled on our website and were not able to access any lessons and our support team was unable to resolve your problems, we will issue you a full refund. Please contact us at billing@urduathome.com if you have any questions.
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 Is the registration fee refundable?
If the account is cancelled within 7 days of activation, the registration fee will be refunded after deducting US $15. After 7 days, the registration fee is considered non-refundable. Please contact us at billing@urduathome.com if you have any questions.
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 Is www.urduathome.com compatible with all operating systems?
Yes, urduathome.com can be accessed in any operating using system that can access the internet through a browser.
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 What are your support hours?
Support hours are 9 AM - 5 PM Pacific Standard Time. You can send us an email anytime at support@urduathome.com.
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 Does the Urdu at Home program work on all browsers?
We recommend using the latest version of I.E (Internet Explorer) for the smooth running of our program. However, it also works well with the latest versions of Mozilla-FireFox and Google chrome.
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 What does free registration include?
Foundational Stage (Level 1 & Level 2) is now offered free for three months. Simply, fill in the guest member form and click submit. You will receive an email with your login and temporary password.
The free membership will allow members to have unlimited access to the e-shagird interactive/animated application (foundational stage). You will also receive 2 printable / down-loadable lesson packets every week in your online account.
You will also have the flexibility to upgrade to higher (paid) stages by simply clicking the upgrade button.
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 Is my Credit Card processing secure?
The customer credit cards are processed by PayPal and is very secure. We do not store any credit card information on our website.
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 Why do I have to pay monthly?
We find it more beneficial for our members to pay monthly rather than pay the complete 12 months in advance. This way, if they are not satisfied with our service, they can choose to cancel their membership. Please note that the monthly subscription fee is automatically deducted every month.
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For billing related inquiries send us an email at billing@urduathome.com. For technical support issues send us an email at support@urduathome.com.
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